Website privacy policy
Purpose of this privacy policy
This privacy policy aims to give you information on how Banco de Sabadell, S.A. collects and processes your personal data through your use of this website at www.bancosabadelluk.com (the 'Site'), including any data you may provide through the Site.
If you are a customer, or otherwise have a relationship with us, we may also have provided you with a separate privacy notice setting out how we use your personal information, which will also apply. This privacy policy supplements other notices and privacy policies and is not intended to override them
Some of the links on our Site may lead to Banco Sabadell Group websites or third-party websites with their own privacy policies. These may be different to our privacy policy and you should read them carefully.
Data controller
Banco de Sabadell, S.A. is the data controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy policy).
We have appointed a data protection officer (DPO) who is responsible for overseeing this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
Data we may collect from you
We may collect and process the following personal data about you:
- Personal data that you provide to us, for example when you fill out a contact or web form.
- Personal data that we obtain or learn, such as information about the browser or device you use to access the Site, how you use the Site and the pages you visit, traffic and location data.
If we have an existing relationship with you, and we are able to identify you from information obtained or provided by your use of the Site, we may associate those sets of information, for example to enable us to respond to a query you have submitted.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
Unless we say otherwise below, we will use your personal information on the basis that it is within our legitimate interests in operating and maintaining the Site, and providing you with site functionality and related services.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we use your personal data
We use information provided or obtained through the Site to:
- respond to your queries and feedback (for example, if you've asked a question or submitted feedback using the Site;
- provide you with information, products or services you have requested or which we feel may interest you, unless you tell us otherwise;
- carry out our obligations from any contracts entered into between you and us;
- allow you to participate in any interactive features of the Site;
- notify you about changes to the Site;
- provide you with alerts or updates where you've consented to receive these by registering on the Site;
- ensure site content is presented in the most effective manner for the device you're accessing it from;
- undertake data analytics to learn more about how you and others interact with the Site; and
- detect and prevent misuse or abuse of our Site or our services.
We also use personal data to meet our compliance obligations, to comply with other laws and regulations and to share with regulators and other authorities that Banco de Sabadell, S.A. and our group companies are subject to. This may include using it to help detect or prevent crime (including terrorism financing, money laundering and other financial crimes). We will only do this on the basis that it is needed to comply with a legal obligation, it is in our legitimate interests and that of others or to prevent or detect unlawful acts
Sharing your personal data
We may share your personal data in order to provide you with products or services, if we have a legitimate interest in doing so (for example, to manage risk, verify your identity, to combat fraud, abuse of our Site or services), or where you have agreed to us doing so.
We may share your information with others including:
- Banco Sabadell Group companies and any of our service providers; and
- anyone who we are under an obligation to disclose information to or where it is in the public interest (for example to help prevent, detect and prosecute unlawful acts and fraudulent behaviour).
IP addresses
We may collect information about your computer (or mobile device), including where available your IP address, operating system and browser type for the purpose of system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
Cookies
We use cookies and similar technologies to distinguish you from other users of the Site, to improve your experience when accessing the Site, and to improve the Site.
You may block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit the Site.
Please visit Interactive Advertising Bureau UK to discover how to disable and delete cookies.
Detailed information on the cookies we use and the purposes for which we use them is set out in our Cookie Policy.
How long we will keep your information
We keep information in line with our data retention policy. For example, if you are a customer, we'll normally keep core banking data for seven years from the end of our relationship.
We may need to retain your information for a longer period where we need the information to comply with regulatory or legal requirements or where we may need it for our legitimate purposes, for example to help us respond to queries or complaints, fighting fraud and financial crime, or responding to requests from regulators. If we do not need to retain information for this period of time, we may destroy, delete or anonymise it more promptly.
Transferring your information overseas
We share your personal data within the Banco Sabadell Group. This will involve transferring your data outside the European Economic Area (EEA).
Whenever we transfer your personal information outside the EEA, we will make we will ensure it has an appropriate level of protection using one of the following safeguards:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
- Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
- Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield.
Your rights
You have a number of rights in relation to the information that we hold about you. These rights include:
- the right to access information we hold about you and to obtain information about how we process it;
- in some circumstances, the right to withdraw your consent to our processing of your information, which you can do at any time. We may continue to process your information if we have another legitimate reason for doing so;
- in some circumstances, the right to receive certain information you have provided to us in an electronic format and/or request that we transmit it to a third party;
- the right to request that we rectify your information if it's inaccurate or incomplete;
- in some circumstances, the right to request that we erase your information. We may continue to retain your information if we're entitled or required to retain it; and,
- the right to object to, and to request that we restrict, our processing of your information in some circumstances. There may be situations where you object to, or ask us to restrict, our processing of your information but we're entitled to continue processing your information and to refuse that request.
You can exercise your rights by contacting us using the details set out below.
You also have a right to complain to the UK Information Commissioner's Office by visiting www.ico.org.uk, or to the data protection regulator in the country where you live or work.
How we keep your information secure
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
More information
If you would like further information regarding our Website Privacy Policy, or to contact our Data Protection Officer, please write to us at DPO, Banco Sabadell, Level 10, 30 St. Mary Axe, London EC3A 8EP or by email to 0800dpo@bancsabadell.com.
This privacy policy may be updated from time to time. We will always make the most recent version available on the Site.